Apr 13, 2022
What comes to mind when you think about your healthcare facility’s communication strategy? For many, public relations, press releases, and public speaking events probably come to mind. But have you considered how effectively your facility executes internal communications?
Your facility’s staff provides a foundation for success. Thus, effectively communicating with your staff creates a better work environment in which your team has confidence in their employer. Here we’ll discuss the top reasons why you should prioritize internal communications at your organization.
Internal Communication Provides a Holistic View
You might assume internal communications involve your leadership team simply informing staff of company announcements. However, effective internal communication involves an open line between leadership and staff.
This broad approach also empowers you to stay more informed about what happens within your organization. You can appoint a member of each department to be the liaison for updates. You’ll stay more aware of hiring needs, technology needs, shortcomings, and successes within each department. As a result, you can stay on top of issues before they escalate and know what’s working well.
Internal Communication Keeps Your Team Confident
As we’ve all learned, unexpected events occur that can completely transform how your healthcare facility functions. Big or small, it’s important to communicate with your staff about crises and tell them how you plan to manage the situation.
You should approach these conversations delicately and from the perspective of your team. It can be tempting to simply provide the facts, but your team may have a different perspective about how the issue impacts them directly. Consider how your staff will be affected and address these concerns. This will instill confidence and help your team continue productivity even when things don’t go smoothly.
Internal Communication Helps Your Facility Grow
A major component of internal communication involves creating a safe space for feedback and debate. Have you ever had an exceptional employee quit and not understand what went wrong? Many employees feel that raising issues with management will lead to punishment.
As a result, employees will internalize issues until they ultimately decide to leave the organization. However, anonymous communication avenues encourage employees to provide feedback without fear of reprimanding. Employee polls, discussion forums, and company-wide feedback events create a safe way for employees to engage with your facility on a deeper level.
Continue the Conversation
From opening communication within your facility to improving community engagement, The Inline Group regularly publishes new content to help your organization grow and improve. Check out more of our articles here.